Work Experience

 

Security Consultant at GraVoc (2020 - Current)

 

AVP - Information Security Officer at Eastern Bank (2018 - 2020)

• Maintain Information Security policies and procedures, ensuring adherence by engaging cross-functional
  organizational stakeholders in periodic policy review and changes.
• Monitor external threat landscape for changes and ensure that security practices and programs adequately
  address changing dynamics.
• Conduct periodic user access reviews to ensure effectiveness of identity and access management program
  and practices.
• Assist in the delivery of a Bank wide information security education and awareness program, ensuring that
  broad-based enterprise awareness objectives are met.
• Responsible for interfacing on a regular basis with technology departments to provide security architecture
  recommendations for improving configuration standards.
• Provide information security subject matter expertise in bank technology project meetings.
• Lead security risk assessments of Bank and third-party technology platforms and document findings/risks.
  Document and manage life cycle of critical cyber incidents.
• Provide oversight of the Bank’s vulnerability management program.

Senior Information Security Analyst at OCD Tech (2017 - 2018)

• Provide independent and objective assurance of IT controls for a number of heavily regulated entities.
• Use industry recognized frameworks and best practices, assessing companies technology risks and
  evaluating existing controls for risk mitigation.
• Top Services include:
  • Penetration Testing
  • IT Audit
  • SOC 1/2
  • Vulnerability Assessments
  • DFARS
  • SSP Generation
  • Ongoing Information
  • Security Consultation

Information Security Analyst at Kronos (2016 - 2017)

• Monitored the organization’s infrastructure for analysis of key systems. .
• Prepared reports that document security incidents and the possible damage caused by the incidents.
• Helped plan, execute, and promote the organization’s way of handling security.
• Executed continuous monitoring of changes made within multiple systems and analysis of appropriate segregation of duties within those actions.
• Top Services included:
  • Firewall Analysis
  • Active Directory Auditing
  • Employee termination review
  • ServiceNow Auditing

IT Team Lead at Southern New Hampshire University (2014 - 2016)

• The SNHU Technology Help Desk Team Lead is responsible for an assigned area (Desktop Support or Help Desk Cases) meeting or exceeding all respective service level agreements.
• Was directly responsible for a team of up to 7+ employees.
• Monitored appropriate SLA performance impacts and maintains an active case load to provide a stellar example of appropriate procedures and outstanding customer service for team.
• Acted as an authoritative contact for purposes of Critical Case Resolutions, outages and impacts of more than an average difficulty.
• Met weekly one-on-one with team members to review goals and processes, outline new procedures and align individual performance to overall Team SLA.
• Worked collaboratively with the Training & Quality Assurance Manager on team development and desired training for team member.
• Worked with the Contact Center Manager in the Daily Operations of the Help Desk including assignments, escalations, and various other ad-hoc decisions.
• Conducted interviews for potential SNHU Technology Help Desk Candidates.

Systems & Telephony Administrator at Consumer United (2012 - 2014)

• Managed Predictive Dialer for 200+ Agents.
• Campaign Creation, IVR Deployment.
• Skills Based Routing, and SIP.
• Prevented loss of Business Continuity.
• Project Managed complete software transition.
• Manage Rackspace and Microsoft Exchange.
• Provided Help Desk Support.
• Manage SonicWall Firewall.
• Professional Documentation of all Reported Issues.
• Experienced in various ticketing systems including Spiceworks.
• Obtained Various Certifications for Noble Systems.

IT Help Desk at TUI Travel PLC (2011 - 2012)

• Various IT Support for internal and external clients including hardware, software, and networking solutions.
• Also worked on software deployment, Microsoft Exchange Management, and Windows Server Administration.

Fraud Examiner at Commonwealth of Massachusetts (2004 - 2011)

• Served as a Fraud Examiner, investigating both Federal and State Food Stamp and Welfare fraud in the Commonwealth of Massachusetts, working with a variety of proprietary software and web applications.